Evolution of the UK Holiday Industry: A Historical Overview

When I joined the tour operating world in 1990, tour operators were two a penny. ILG, the company I worked for, had numerous brands such as Intasun, Lancaster, Global, Club 18–30, and Horizon, to name just a few. After they went bust in 1991, the tour operating world started to change.

The major players then were Thomson, Airtours, Thomas Cook, and Owners Abroad, which rebranded as First Choice in 1994. After the Gulf War of the early ’90s, the holiday industry started to recover. Although the internet had begun, people were still booking their holidays at travel agents such as Lunn Poly, Thomas Cook, and Going Places. Who remembers searching the TV for a Teletext holiday? Unbelievable now when you think about it.

By the mid-’90s, the European Council relaxed the rules to create a common aviation area across Europe, and this was the start of the no-frills airline revolution. Ryanair, a company that had started in 1984, was known—believe it or not—for its customer service! In 1988, Michael O’Leary, who was an accountant at the time, was sent in to try and save Ryanair as it was losing millions of pounds. EasyJet started in 1995 when Stelios Haji-Ioannou took a loan from his shipping-tycoon father. He said at the time he didn’t have a clue what he was doing. Interestingly, both companies looked to the American airline Southwest for inspiration in building what you see today.

Between 1996 and 2015, passenger numbers at UK airports increased by 85 percent, from 135 million to 251 million—driven by flights sold by low-cost carriers and online booking. The traffic was also coming from more regional airports such as Stansted, Luton, and Liverpool.

This was definitely having an effect on the tour operators, with people now booking directly or with dynamic packaging companies, often for shorter trips. The traditional 7- or 14-night holiday was becoming a thing of the past. This squeeze brought about mergers: Airtours (rebranded as MyTravel in 2002) merged with Thomas Cook in 2007, and in the same year TUI, which operated the Thomson brand, merged with First Choice. Around this time, OTAs (Online Travel Agents) started to take off. On the Beach launched in 2004 from a terraced house in Macclesfield, and Love Holidays began in 2012.

The 9/11 attacks, subsequent wars, the global financial crisis, and the pandemic wreaked havoc across the holiday industry over the years, ultimately leading to the collapse of Thomas Cook in September 2019.

That left a gap in the market, which was filled by a company that had actually started in 1971 as Carpenters Air Services, flying flowers from Guernsey to the UK. After going through various guises, Jet2 launched its first scheduled leisure flight from Leeds Bradford Airport in 2003. In 2007, its holiday division was launched, and it has since become the leader in the package holiday industry.

Another company that began to fill the Thomas Cook void was already an established player in the airline industry. In November 2019, EasyJet Holidays was launched. It quickly realised that a seat sold as part of a package holiday generated more money per head than a seat-only sale.

When you look at the top five ATOL (Air Travel Organiser’s Licence) holders as of April 2025, it makes for interesting reading:

1. Jet2holidays

2. TUI

3. Loveholidays

4. easyJet Holidays

5. On the Beach

Now, I know you may think I’m mad, but don’t be surprised to see Ryanair Holidays within the next five years—or maybe even sooner. In fact, in a roundabout sort of way, they already exist without you knowing it. Ryanair has many partners in the holiday world, but the most recognisable are TUI, On the Beach, and Love Holidays—all of which include Ryanair flights in their packages. So don’t be surprised if Ryanair eventually takes over either On the Beach or Love Holidays in the future.

To borrow a football analogy: the holiday industry is a funny old game!

Exploring the Palma International Boat Show: A Nautical Industry Overview

After working in tourism for most of my life, it was refreshing to immerse myself in a totally different world last week. The radio station was invited by two different companies to present live broadcasts from their stands at the Palma International Boat Show. The world of yachting is a fascinating industry that employs thousands of people and generates a significant amount of income.

To give you a full breakdown, the Balearics encompass 879 companies generating €1.106 billion in revenue and creating 5,145 jobs, with an annual growth rate of 4.26%, according to a report unveiled last year by the Balearic Marine Cluster. This was the first time a comprehensive overview of the sector had been provided, revealing the consolidation of the Balearic Islands as a hub for nautical activities in the Mediterranean.

Toni Salom, President of the Balearic Marine Cluster, stated in his opening speech: “The nautical industry in the Balearic Islands, representing 3.1% of the Balearic GDP, is not only an integral part of our local economy but also a symbol of our identity and culture.”

I was reliably informed by one of the exhibitors that the Palma International Boat Show is now the fourth largest in Europe. It has over 300 exhibitors and a 96% year-on-year return rate. On our site visit early last week, you couldn’t help but be impressed by the amount of detail people went to in order to make their stand or yacht stand out.

On Wednesday and Thursday, we were with Estela Yachts in the Port Authority building, which was right by the main entrance of the show. They are a full-service agency for commercial vessels, cruise ships, and superyachts, headquartered in Barcelona. They have offices and representatives on three continents and a global network for bunkering, shipping, customs & immigration support, and concierge services.

On Friday, we were with Precision Marine at their stand inside the show.

They provide a wide range of pragmatic, affordable, and always professionally conducted marine engineering services. They are experienced professionals in the marine engineering industry and have been providing successful services from 1994 to the present day. Their policy is to provide a quality service geared to customers’ requirements and deadlines. PME has been a family-run business since it was formed in 1996. Its founder, Andrew Wilcox, is still actively involved in the business today.

Outside broadcasts are fun, as they take you out of your comfort zone and make you totally reliant on a good internet signal. Unfortunately, that wasn’t always the case, but our plan B was to interview people and broadcast the segments back throughout the shows. All of this was great experience for us as we move on to the next big event. We met loads of different people from loads of different companies. It’s only when you get into it that you see what goes into making a successful boat show.

The vibe I got from everyone I spoke to was that this was one of the best shows ever, and they are looking forward to a very busy season. It’s an industry that, in my opinion, should be looked after by the authorities. I came away totally impressed by all the people who work in it, and we look forward to working with many of them in the near future.

Starting A New Chapter: My Mallorca Concierge Service Launch

2024 was a difficult year if I’m honest . Losing my Mother, having a few health problems and leaving Pirates after 30 years wasn’t how I had planned the year to turn out. I decided to take stock of everything and reevaluate what I wanted to do going forward. It did give me an opportunity to spend some time with my family and friends and do some things I probably wouldn’t have done in the past. 

My eldest son Jacob had decided to carry on his education for another two years which really pleased us. After doing a summer season at Pirates he had also managed to find a job coaching football for youngsters with Rob Croll who runs the Russell Martin Academy. More free time also allowed me to spend more time with my youngest son Jude who has signed with a football agency and was asked to play in a higher age group for his club CD San Francisco. At 15 years old he is already playing for San Francisco Juvenil regional and he trains and is the reserve goalkeeper for San Francisco Juvenil Nacional who train at Real Mallorcas training ground Son Biblioni. 

A few people thought I had retired but that wasn’t on my radar, if I’m honest. If I wanted to carry on living on this beautiful island I certainly needed to earn some money. The start of a new radio station came a little bit out of the blue and hadn’t been in my plans. However as I said before the feedback has been amazing and the feeling we’re getting from the community and also further afield makes me think we made the right decision. That was strengthened even further this week when we did three live broadcasts from the Palma International Boat show. I’m reliably informed that it’s the fourth largest boat show in Europe and is probably second to tourism as far as its size as an industry on the island. A big thanks to Estela Yachts and Precision Marine for inviting us to their stands and a shout out to all our sponsors that made it possible. It was a classic example of how a team of professional people pull together to put on such an event. We are already looking forward to next year. 

What I have been working on was starting my own concierge service. It was a natural move into that World considering the amount of contacts I have acquired over the years. I am constantly being asked for a variety of different things and turning that into a business was the perfect progression. 

I have built up a team of people who are professionals in their own particular fields and it’s a case of using their professionalism to help others. 

Therefore if I can be of any help to your business or you have family or friends coming to Mallorca or any of the Balearic Islands, please let me know.

http://www.prioritymallorca.com